Support Archives - Freeman https://www.freeman.com/resources/category/support/ Tue, 07 Jan 2025 19:45:16 +0000 en-US hourly 1 https://www.freeman.com/wp-content/uploads/2024/10/freeman-favicon-150x150.png Support Archives - Freeman https://www.freeman.com/resources/category/support/ 32 32 The value of pre-show communications https://www.freeman.com/resources/the-value-of-pre-show-communications/ Thu, 09 Dec 2021 04:18:09 +0000 https://www.freeman.com/resources/the-value-of-pre-show-communications/ Set your exhibitors up for success with information-packed emails Supporting your exhibitors is an essential part of delivering a successful show. Sending regular emails leading up to the event ensures they have everything they need for a great experience. Bottom line? When they succeed, so does your event! Simplify ongoing communication with our complimentary pre-show […]

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The value of pre-show communications

Set your exhibitors up for success with information-packed emails

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Understanding the process of freight https://www.freeman.com/resources/understanding-the-process-of-freight/ Wed, 07 Jul 2021 00:27:04 +0000 https://www.freeman.com/resources/understanding-the-process-of-freight/ The ins and outs of booth transportation This guide will help you understand: Inbound and outbound shipping (and how to estimate them) Material handling (and how to save time on the show floor) Shipping and handling glossary (breaking down the code) Cost-saving tips (yes please!) Your booth properties and freight go on a journey as […]

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Understanding the process of freight

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Guidelines for submitting graphics https://www.freeman.com/resources/guidelines-for-submitting-graphics/ Thu, 24 Jun 2021 02:46:51 +0000 https://www.freeman.com/resources/guidelines-for-submitting-graphics/ In this resource, you’ll find tips on: Resolution best practices Attendee viewing insights Packaging graphics and file types Submitting your graphic files You have your exhibit design planned out and you’re excited to head to a new event. But next step is to tackle the graphics needed to make your design a reality. You may […]

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Guidelines for submitting graphics

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Exhibiting made easier https://www.freeman.com/resources/exhibiting-made-easier/ Tue, 25 May 2021 00:15:40 +0000 https://www.freeman.com/resources/exhibiting-made-easier/ Resources for a worry-free exhibit experience Exhibiting at a trade show means handling a lot of details — travel, booth, meetings, and more. The last thing you want is for those details to be complicated. That’s why we’ve pulled together answers to the most frequently asked questions we get from exhibitors.  How else are we […]

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Exhibiting made easier

Resources for a worry-free exhibit experience

Exhibiting at a trade show means handling a lot of details — travel, booth, meetings, and more. The last thing you want is for those details to be complicated. That’s why we’ve pulled together answers to the most frequently asked questions we get from exhibitors. 

  • 100% refunds: Take one thing off of your list to worry about with Freeman’s 100% refund on standard rental exhibits and event products. 
  • No-guess material handling: You spoke, we listened! Our price-per-pound material handling model takes the guesswork out of budgeting. You know the weight, you know the cost.
  • Empty return visibility: Planning made easier now with empty return visibility. Know when your empty crates will be returned so you can better plan ahead. Show floor maps will be posted with specific empty return times by zone to help exhibitors understand and plan their post-show schedule.
  • Priority empty returns: In a rush? Expedite your empty returns so you can get home faster with priority empty returns.
  • SafeConnect Promise: This program includes standards, protocols, and service offerings that reflect our values and commitment to event safety and well-being — for our people, our customers, and our attendees.
  • Contactless service: Our exhibitor support teams are committed to efficient and safe service. 

We are here to help make your exhibiting experience a great one. Download our exhibitor FAQ and keep it handy as you plan your next exhibit.

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Exhibit like an expert https://www.freeman.com/resources/exhibit-like-an-expert/ Fri, 07 May 2021 02:03:25 +0000 https://www.freeman.com/resources/exhibit-like-an-expert/ What’s inside: What to consider when planning, designing, and staffing Top ways to save costs (hint: early deadlines matter) The difference between shipping and material handling Keep-calm reminders for what to do when the show closes Glossary of trade show lingo Want to make a quick impact on attendees without breaking the bank? From strategy […]

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Exhibitor Cancellation Policy https://www.freeman.com/resources/event-and-exhibitor-cancellation/ Thu, 02 Jul 2020 01:59:45 +0000 https://www.freeman.com/resources/event-and-exhibitor-cancellation/ The following cancellation policy applies solely to Exhibitor Clients and does not apply to any Client with an active MSA/SOW. We are committed to providing the best experience for our customers, even when a cancellation occurs. We take the worry out of the process by providing the most transparent terms for refunds on products and […]

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Exhibitor Cancellation Policy

  • How do I cancel my order? You may contact us by Phone or Chat to cancel your individual order. If the entire event is cancelled, we will begin working through a bulk cancellation of orders. You will be emailed a final invoice showing any applicable charges and/or credits within 2 weeks of cancellation.
  • When will I get a refund? If a refund is due, payments made by credit card will be refunded within 2 weeks after the show closes. Refunds for other payment types will be issued by the Freeman Accounts Receivable department as soon as invoices are finalized. Please allow an additional 4-6 weeks for all non-credit card refunds to be processed.
  • Will I still be charged material handling for my shipment Yes. Material Handling charges will apply and will be based on where your freight was shipped and if it had been taken to show site by the time of cancellation.
  • I already shipped my freight to the Freeman advance warehouse or the event. Can you send it back to me? Yes. With the shipment already in our possession, we have implemented a simple and quick process to return your freight to the destination of your choice using Freeman Transportation. Please use this form to get started.

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